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Privacy Policy

This Document is to describe our policy concerned with user's privacy. This privacy Policy applies to the website We respect our customers, so we take extreme care of customer's privacy. We maintain following privacy policy measures to serve our customers with best services. "Heathrow" is collectively referred for Heathrow Airport Holdings and its subsidiaries. Customers is addressed in the document with the word "you" or "your".

When your information is collected

This privacy policy explains you how your information is used when Heathrow collects your personal information via our website. We collect your information at Heathrow at the following situations.

  • When you purchase Heathrow products or services for example car parking.
  • When you purchase third party services offered via Heathrow such as flights and Hotels.
  • When you subscribe or register for newsletter to receive information
  • When you participate any research or surveys
  • When you visit our website
  • When you apply for the job at our website

What are the Cookies

When you visit a site your browser creates a text file on your computer to store information about the site, these text files are called Cookies. We use cookies to know better the user behaviour at our website it helps us to improve our overall performance. We may use information collected by cookies to configure use requirements and re structure our website to meet our user need. More over these files helps user to experience proper site experience.

What we do with your personal information

When we collect your information, while you take part in purchasing, registering or subscribing to a service or a product, in this scenario we only use your information to serve you with best services most related with desired purpose.
Some trusted third parties are used to deliver you, your desired services and products you have purchased, registered or subscribed to. Some of our trusted third parties in supporting these services will transfer your information overseas, but we make sure that your information remains protected and secure.

Retention of data

We will keep your information no longer than it is needed. Information is used in connection with products and services you use. We maintain a retention policy which ensures that we keep your details for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.


We may send you certain emails about our new offering and discounts related to your interest. We make best efforts to make these informative email worth useful for you. You can opt out of receiving these promotional emails at any time, opting out instruction will be provided in each email.

Data Protection Laws

We take care of our legal responsibilities, we abide by the British laws as appeared in the 1995 EU Directive on Data Protection applicable national implementing legislation. We always ensure your personal information will be used, transferred in compliance to data acts.

Disclosure of personal information

We do not disclose your personal information to others unless we are forced by the law or in rare conditions where there is a need to serve you better via some trusted third party service providers. Such parties will be responsible for securing your data. In any case where there is a need to disclose your personal information, we will always ensure the disclosure is legitimate and purposeful.

Personal Data Security and Confidentiality

We apply unique technical security rules to protect your data. We ensure your personal information to be safe from loss, misuse and unauthorised control. We store your information in modern secure computers and data is backed up at rapid intervals.

Changes to the Policy

We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the "Privacy Policy" link on the Site.

Privacy Queries

If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the Contact Us facility on our Site.