call Us: 020 3797 6353 (Office time 9 to 5 Monday to Friday)

Terms & Conditions

A detail car parking Terms and Conditions through website

Following points are provided as legal document for describing contractual provision the (“Terms and Conditions”). These points are not affecting any Statutory Rights of the Customers. Terms and Conditions described here are governed by British Law and British courts jurisdiction is only subjected to points described here in this document. If any of these terms or part of any term are found to be invalid illegal or unenforceable then such term(s) shall be deemed modified to the minimum extent necessary to make it/them valid, legal and enforceable. If such modification is not possible the relevant provision or part-provision shall be deemed deleted. Any such modification to or deletion of a term or part term shall not affect the validity and enforceability of the rest of these terms. We provide our services to make our customers car parking experience at Heathrow airport as good and easy as possible. It is important for our customers to know about booking conditions and benefits before purchasing any car parking. We have provided here in detail all terms and conditions for our valuable customers to make them aware of all points related purchasing car services through our website

If you want to contact us, feel free to use our contact form to send us your query or have a word with us on call 0208 970 7448.

Terms Definitions

  • Parking4airport is a comparison website and owned by AiA and co limited which is registered with companies house and the registration number is 9250418
  • “Customer” is referring to the person or persons using or proposing to use our company services of car parking.
  • The “service provider” refers to the car park operator for whom the company working as a booking agent.
  • The “booking” refers to the specific service(s) purchased by the customer.
  • The “date of departure” refers to the date of the outward flight.
  • “Onsite products” refers to those products specifically referred to as onsite products throughout the company’s website

Our Company parking4airport’s Liability

  • These Terms and Conditions are applied only to bookings made directly through this website. Bookings made via a third party website(s) are strictly subject to the terms and conditions set out on that website(s).
  • The company acts only as a booking agent for the service provider for the featured car parks. It does not itself provide the services. The customer will be contracting with the service provider and will be subject to the service provider’s terms and conditions. Full details of these terms and conditions are available from the service provider.

  • As a booking agent for the service provider the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the car parking services must be made against the service provider and subject to its terms and conditions.
  • Booking through our Website

    • Bookings you made through our company’s website are deemed to have been made final once a number for booking reference has been allotted. All Terms and Conditions are deemed to have been accepted when a booking reference number has been issued.
    • If customer is calling on our company’s phone, this booking will be considered final, when our representative confirms it.
    • Availability of services is subjected for services.
    • The company reserves the right not to operate or fulfil bookings due any reason. A booking is not a guaranteed place and the company may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances a refund will be given but the company accepts no liability for any consequential loss or losses arising.
    • It is the responsibility of the customer to ensure that a valid contact number and email address is provided at the time of making a booking.
    • It is the responsibility of the customer to ensure he/she reads the confirmation email before travelling.
    • The company will not accept liability for any costs incurred or consequential loss arising due to the failure of the customer to provide a valid contact number and email address or failing to read the confirmation email before travelling.

    • It is advisable for all customers to print the confirmation email and to take it when travelling to the chosen airport.
    • The company may use information supplied by the customer at the time of booking for the following purposes:

      • (a) to fulfil the booking;
      • (b) to processing and obtaining payment;
      • (c) for analysis and profiling the customer’s car parking preferences (e.g. market, customer and product analysis) to enable review, development and improvement to the products and services offered;
      • (d) to enable the company to provide the customer and other customers with relevant information through the company’s marketing programme. The company may keep the customer informed of its products and services using any of the following methods: e-mail, post, telephone, SMS. If the customer wishes to opt-out of these marketing activities please advise the company accordingly.
    • Car Parks which include a Price Guarantee or Money Back offer can only be applied to like for like products found on an alternative website within 24 hours of making a booking. Prices achieved by use of a discount code are excluded. All claims must be made in writing to our customer service team along with supporting documentation showing when and where the lower price was found. Upon confirmation a full refund will then be granted to the payment card with which the booking was originally made.


    1. Payment for a booking made by telephone or on the company’s website can only be made using MasterCard, Visa, American Express, Diners Club or Switch. Cheques are not accepted.
    2. If payment by card is declined the company and the service provider reserve the right not to fulfil the booking.
    3. All prices are quoted in the currency of the currently selected country and include VAT where applicable.
    4. When a booking is made using a non-UK credit card the card issuer will debit the customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

    Cancellation and Refund Policy

    1. To cancel a booking please contact us via or send us email at our email address along with reference of your booking number.
    2. To be considered for a refund, cancellations must be made 24 Hours prior to the date of departure. You will receive a full refund minus £9.50 (less Booking Fees and Upsells) unless you have purchased cancellation protection. Cancellation Protection can be purchased at the time of booking. Please note, the cancellation still needs to be made 24 hours prior to the date of departure.
    3. Payment Will be Refund in your Account next 7 working days after Cancellation
    4. All cancellation requests must be confirmed in writing by our customer service department to be valid for a refund. Please note that cancellation requests can only be processed during office hours.
    5. Customers who do not turn up at the car park for which the service is booked, or who do not turn-up in time to catch their flight, are not entitled to a refund.
    6. Cancellations cannot be accepted for any supersaver or non-flexible parking product.
    7. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.
    8. All booking transaction charges levied by banks, credit card and other providers of financial services are strictly non-refundable.

    Amendment Procedures

    Once the company confirms the booking it can be possible for a customer to request change in the booking, this amendment or change in booking is subjected strictly to the availability of space and the service provider’s workload and available resources.
    To request amendment to a booking please contact us via call us on 0208 970 7448 any time. In all cases you must provide your booking reference number and details of the requested amendments. Please check all details of amended bookings on receipt of confirmation. The company cannot be held responsible if a requested amendment cannot be offered or subsequently fulfilled.

    The Service Providers Terms & Conditions

      All booking are made according to the terms and conditions described in this document. You can get a full copy of this document upon request at any time. Following terms and conditions are highlighted for information purpose only.

    • The vehicle is parked at owner's risk.
    • The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.
    • The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.
    • The customer shall inspect his/her vehicle and report any damage to the service provider prior to departure from the car park.

    Complaints Procedure

    You may make a complaint by calling 0208 970 7448 during office hours, or by emailing
    A complaint can also send in written to: Knyvett House, Watermans Business Park, The Causeway, Staines, TW18 3BA, Middlesex, United Kingdom.